Work
Please note: All of my most recent work is still covered under NDA and cannot be posted or shared openly.
You can click on any of the images below to learn more or request more information.
Better.com
Responsive home buying vision state, internal tools, service blueprints
I worked across both sides of the company building a direct to purchase vision state for the C-Suite to enable customers to buy homes as easily as a e-commerce platform. At the same time I built the internal tools and systems to support that objective successfully. This resulted in +$48m in added revenue for Better in 2021.
Shake Shack
iOS, Android, Kiosk (tablet), and internal tools
I worked on a small team to redesign the suite of Shake Shack products in order to bring them to a new level of fidelity and improve accessibility. I also developed and tested in-store experiences to continue improving for the customer and employees.
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